Refund policy

Refund Policy
Thank you for shopping with BangBang Fishing! We’re committed to delivering quality products and great service. Please take a moment to review our refund policy before placing your order.

Order Cancellations

Once an order is placed and confirmed, it cannot be cancelled. Please make sure to double-check your order details before completing your purchase.

Exchanges

We do not offer product exchanges after payment has been made. Be sure to carefully select your items (including size, color, and quantity) before finalizing your order.

Returns & Refunds

We only accept returns or issue refunds in cases where the product is found to be defective. If you believe you have received a defective item, please contact us as soon as possible at sales@bangbangfishing.com.au with the following:

  • Your order number

  • Clear photos showing the defect

  • A detailed description of the issue

Once we receive your information, we will review the case and determine, at our sole discretion, whether the product is defective. If approved, we will contact you to arrange a replacement or refund.

Please note: We reserve the right to decline a refund or replacement if the issue is determined to be caused by misuse, negligence, or normal wear and tear.

Order Cancellations by Us

In rare cases, we may need to cancel your order for reasons such as:

  • Product unavailability

  • Technical errors

  • Suspected fraud or security concerns

If this happens, you will be notified via email, and a full refund will be issued to your original payment method.

Contact Us

For any questions or concerns about this policy, please reach out to us at sales@bangbangfishing.com.au.

Please note: This refund policy is subject to change without prior notice. We recommend reviewing it periodically for any updates.